Return and Replacement Policy
Thank you for shopping with DirtMonkey Ecommerce. We're committed to providing you with high-quality products and excellent customer service. If you receive a defective or damaged item, we're here to make it right.
Returns and Replacements
You have 7 calendar days from the date of receipt to return a defective or damaged item for a replacement. To be eligible for a replacement, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Contact Us
If you receive a defective or damaged item, please contact us within 7 days of receiving your order to initiate the return and replacement process. You can reach us:
Please provide your order number and details of the issue when contacting us.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. We will cover the shipping costs for sending you a replacement item.
Exchanges
At this time, we only offer replacements for defective or damaged items. If you require a different item, please return the original item and place a new order.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that orders are typically processed and shipped promptly, and we may not be able to cancel an order once it has been processed.
Policy Updates
We reserve the right to update or modify our return and replacement policy at any time. Any changes will be effective immediately upon posting to our website.
Thank you for choosing DirtMonkey Ecommerce. We value your business and are committed to providing you with exceptional service.
