Exchange Policy

EXCHANGE POLICY

Last updated January 30, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely
satisfied with your purchase for any reason, you may exchange it to us for an exchange only. Please see below for
more information on our exchange policy.

EXCHANGES

All exchanges must be postmarked within seven (7) days of delivery. All exchanged items must be in new and
unused condition, with all original tags and labels attached.
EXCHANGE PROCESS

To exchange your order, you will need to log in to your account and follow the steps:

    • Go to 'Orders'
    • Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
    • Select the mode of exchange as Reverse Pickup and drop or Self Ship.In case your pin-code is unserviceable for a reverse pick up, you will be prompted to change the address and pin-code or to select Self Ship option.
    • Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.
    • After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least (1-2) days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed


Exchange policy

Customers can exchange their order within 7 days after an order has been delivered. We have a reverse pick-up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self-ship the product(s).
In the interest of hygiene, we may refuse exchanges where it's obvious that the item has been worn, washed, or soiled. Defective products need not be sent back to us unless confirmed by the Customer Experience Team.
If you have received a defective product, send us images at [email protected] and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account. Gift cards/vouchers are non-refundable.

Please Note

Sale items are FINAL SALE and cannot be exchanged (By "SALE" we mean all limited edition, Discount, Festival, or any sort of promotional event products). In the case of COD (Cash on delivery), there will be a convenience fee to be paid by the customer.
Self-shipping address: Ph. +91 8921244697, DirtMonkey, Manuel building Kozhikode KERALA 673002
QUESTIONS

If you have any questions concerning our exchange policy, please get in touch with us at:
+91 8921244697
[email protected]